Help & FAQ
Last updated: May 12, 2026
Getting started
Scouq is a workspace for serious real estate investors. To get the most out of it, take five minutes to set up your account properly. Visit scouq.com/app and sign in with Google or with your email.
On first sign-in, you will be walked through a short onboarding wizard. It asks for your target markets (cities or ZIPs), your preferred strategy (flip, rental hold, BRRRR, wholesale, short-term rental, or commercial value-add), and a few details about your buy box. These inputs power your deal score and the AI analysis that follows. You can change any of them later in Settings.
Once onboarding is complete, open the Explore tab to search the map for properties, click any deal card to see a full analysis, and use the Save button to add a property to your watchlist. Properties you actually own can be tracked separately under the Portfolio tab.
Your data syncs across devices automatically. If you sign in on your phone after using the desktop app, your saved deals, portfolio, and settings will be there.
Frequently asked questions
Where does Scouq's property data come from?
Scouq aggregates data from public sources: county GIS portals (parcel polygons, assessed values, ownership, sales history), OpenAddresses for normalized addressing, HUD and USPS for tract-level vacancy signals, and public foreclosure notices where available. Users can also add their own properties manually. We do not scrape Zillow, Redfin, or any MLS. As we grow, we plan to add licensed parcel and listings feeds. but the foundation is and will remain open public data.
Is the AI analysis financial advice?
No. The AI analysis and every deal score, projection, and strategy comparison on Scouq are informational only. Real estate investing carries real risk, including loss of principal. See section 6 of our Terms of Service for the full investment disclaimer. Always consult qualified financial, legal, and real estate professionals before committing capital.
Can I import my existing portfolio?
Yes. Use the Portfolio tab and click "Add property" to enter each property manually with address, purchase price, current value, rent, and notes. A bulk CSV importer is on the roadmap.
How accurate is the deal score?
The deal score is a heuristic that combines list price vs. estimated ARV, motivation signals (days on market, price drops, vacancy indicators), comparable sales, neighborhood liquidity, and the projected economics of the recommended strategy. It is a starting filter, not a guarantee. Two properties with identical scores can have very different outcomes once you walk them and pull rehab numbers. Use the score to prioritize, then do your own diligence.
Do you have an API?
Yes. API access is live on the Professional and Lifetime tiers. Generate keys in Account → API. If you have a specific use case, email us and we can help with auth, rate limits, and webhook setup.
Can I export my data?
Saved deals and portfolio entries can be exported on request. email hello@scouq.com from your account address and we will send you a JSON dump. A self-serve export button is coming.
How do I cancel my subscription?
Open the app, go to Account → Billing, and click "Manage subscription". This opens the Stripe customer portal where you can cancel, change plans, update card details, or download invoices. Cancellation takes effect at the end of the current billing period.
What do the plans include?
Free is generous on purpose: unlimited address scouting on the map, basic deal score with one strategy, 5 saved deals, 1 market watched, 1 AI analysis per day, and a read-only portfolio of up to 3 properties. Personal ($49/mo, or $39/mo annual) unlocks unlimited saves and AI, the full 6-strategy comparison, 10 markets with daily scout, foreclosure feeds, multifamily 2-4 unit, the verified contractor and agent network, portfolio with cash flow modeling, PDF and CSV exports, alerts, and compare mode. Professional ($499/mo, or $399/mo annual) adds team seats up to 5, commercial / land / mixed-use, off-market lists (probate, estate, code violation, tax delinquent), the lender network with DSCR and private-money matching, white-label PDFs, Scout 24/7, API access, bulk import / export, CRM with assignment-fee modeling, shared watchlists, audit log, and priority support. Lifetime ($1,999 one-time) is Professional forever, plus a founding member badge, all future features included automatically, direct line to the founder, and a lifetime price lock. Cancel anytime.
What if I find a bug?
Email hello@scouq.com with a short description, the URL where it happened, and a screenshot if you have one. Browser and OS version helps. We respond to every bug report.
Do you offer team accounts?
Yes. Professional includes up to 5 team seats with shared watchlists, an audit log, and white-label PDF reports. Invite team members from Account → Team. Need more than 5 seats? Email hello@scouq.com.
Contact support
One inbox, one human: hello@scouq.com. We read everything and answer within one business day.