Legal
Privacy policy
Last updated October 27, 2026
This privacy policy explains how Scouq, a business based in Nashville, Tennessee (“Scouq,” “we,” “us,” or “our”), collects, uses, shares and keeps personal information, and how to stop contact. It covers visitors, clients, and the people who contact a business whose front office Scouq runs.
Who this policy covers
The rules differ depending on who you are, so find the group that describes you.
- Visitors and prospects. People who use scouq.com, including anyone who chats with or calls Scouq’s own assistant, texts or emails Scouq, or books a call with Scouq. Scouq decides why this information is collected and is responsible for it.
- Clients. Businesses that buy Scouq’s service, and the people on their team who use the client portal. Scouq is responsible for account and billing information.
- People who contact a client’s business. Anyone who calls, emails, texts, chats with, or books a time with a business whose front office Scouq runs, and anyone that business asks Scouq to follow up with. For these people the client is the “controller” (in California terms, the “business”): it decides why the information is collected and what is done with it. Scouq is the “processor” (the “service provider”) and acts on the client’s instructions.
What we collect
From everyone who visits scouq.com
- Usage. Which pages are visited, through Vercel Web Analytics. It does not use cookies and does not identify you personally.
- Campaign details. If you arrive from one of our ads or links, the link may carry campaign details, such as which ad you clicked.
- Chats and website calls. What you type to Scouq’s assistant in the chat, and the recording and transcript of a call you start with it in your browser, which uses your microphone only after you start the call.
- Messages. What you send us by email or text.
From people who contact a client’s business, or Scouq
- Contact details. Your name, email address, phone number, company and website if you give them, time zone, US state if you give it, your answers to any questions asked, and the times of your messages and bookings.
- Conversations. Recordings and transcripts of calls, and the content of emails, texts and chats. We also keep each conversation’s time, length and outcome, a summary, and notes such as the questions you asked, what you need, and whether the required notices were given.
- A consent record. Where a page asks for your consent, for example before a call is scheduled or when you check an optional call or text consent box, we save the exact wording you agreed to (with its version), the time, your IP address, your browser’s user agent, and the phone number and email you gave. We keep it so the business can show that you asked to be contacted.
- Phone verification. If a page asks you to confirm your phone number with a code, the number and whether it was confirmed.
- Business research. If you give us a website, we may read that public website to understand your business before a conversation. We do not look into your private accounts.
From clients
- Account. Name, email, company, website, team members, time zone, logo and brand colors.
- How your front office should work. Your services, policies, answers to common questions, hours, who on your team handles what, documents you upload so the agent can learn your business, and the settings for any tools you connect, such as your calendar, CRM or inbox. Access tokens for connected tools are stored encrypted.
- Billing. Stripe identifiers for the card or bank account on file, invoices, your plan, and the calls, emails and texts handled, which are used to bill you. Card and bank account numbers stay with Stripe.
- Portal use. Sign-in emails, and a cookie that keeps you signed in to the portal.
How we use it
- To run the front office: answer calls, emails, texts and chat, answer questions, follow up, book meetings on the client’s calendar, send confirmations and reminders, and hand people to the right person on the client’s team with notes.
- To log each conversation in the tools the client connects, such as its CRM or calendar.
- To review conversations (outcomes, questions, missed details) so a client’s answers and settings can be improved. Changes go live only after they are approved.
- To keep records that show consent and that stop requests were honored, and to detect misuse and fraud.
- To bill clients, give support, and answer messages.
- To meet legal obligations.
We do not sell personal information. We do not use recordings, transcripts or messages for advertising. We share them only with the providers listed below and with the client the conversation was for, including the tools that client chooses to connect.
AI conversations and recording
- The front office is run by AI agents that Scouq builds, checks and runs for each client, with Scouq’s team behind them.
- Every call says it is recorded. The agent says which business it is answering or calling for, never claims to be a person, and says at the start of every call and text that it is an AI. Every call also starts with a recording notice.
- Scouq’s own chat and website call say they are an AI assistant, and that they are recorded, before you start.
- Scheduled calls are placed only during legal calling hours where you are. Some states set tighter hours than the federal rule, and we apply them.
- The agent never asks for card numbers, passwords, or one-time codes.
- Recordings, transcripts and messages are shared with the service providers below so the conversation can work.
How to stop calls, texts and emails
- On a call. Say “stop calling me.” The agent ends the call and immediately adds your phone number and email to that business’s do-not-contact list. You will not be called again through that business, and we stop emailing you about bookings.
- By text. Reply STOP to any text and you will get no more texts from that number.
- From your booking link. The link in your confirmation email has a Stop all calls button. It adds your phone number and email to that business’s do-not-contact list and cancels any call still booked.
- By email. Write to hello@scouq.com with the phone number or email we have been reaching. We add it to the do-not-contact list, and if you ask, for every business that uses Scouq.
- A booking you no longer want. Use the cancel or reschedule link in your confirmation email.
Do-not-contact entries are kept for as long as we need to keep honoring your request, which means we keep your number or email on the list rather than deleting it.
Text messages
When you text Scouq at +1 (615) 759-0500, our AI assistant replies about your questions and booking a call. We text you only if you text us first or check the optional text consent box when booking a call, and only about your request (replies, confirmations, reminders and follow-ups). We never send marketing texts. Reply STOP at any time to stop, or HELP for help. Message frequency varies. Msg & data rates may apply.
Text messages are carried by our phone carrier, Telnyx, and are not shared with anyone else except the providers listed below that need them to run the service. When you check the text consent box, we keep a record of the exact wording, the time, your IP address and the number you gave, as described under “How long we keep it.”
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes; text messaging originator opt-in data and consent will not be shared with any third parties.
The full terms are at scouq.com/sms-terms.
How long we keep it
| Information | How long |
|---|---|
| Call recordings | 90 days, then deleted, including the copy held by our voice provider. |
| Call transcripts | Two years, then erased. We keep the call’s summary, outcome, and compliance record. |
| Emails, texts and chats | While the client’s account is active, and afterward only as long as legal, tax, and dispute needs require. |
| Consent records | For as long as needed to prove consent if contact is ever questioned. |
| Do-not-contact entries | For as long as needed to keep honoring the request. |
| Contact and booking details | While the client’s account is active, and afterward only as long as legal, tax, and dispute needs require. |
| Billing records | As long as tax and accounting rules require. |
After these periods we delete the information or remove what identifies you, unless the law requires us to keep it longer.
Who we share it with
We share information only with the client it belongs to, with the providers below (which may use it only to provide their service to us), where the law requires it, and with a buyer if Scouq is ever sold, who would have to honor this policy.
| Provider | What it does for us | What it handles |
|---|---|---|
| LiveKit | Runs calls and the agent: carries call audio between the phone line or browser, the agent, and the speech services. | Call audio, and the requests it routes to the services below. |
| Telnyx | Phone carrier: places, answers and carries calls, and sends and receives text messages. | Phone numbers, call and message details, call audio in transit, and text message content. |
| xAI (Grok) | The agent’s voice model: listens to the caller, writes the replies, and speaks them. | Call audio and the conversation, as it happens. |
| Cartesia | Text to speech: can speak the agent’s replies in place of the voice model’s own voice. | The words the agent says. It does not receive the caller’s audio. |
| Backup speech services, through LiveKit | Take over speech to text or text to speech only if a main service fails during a call. | Call audio or the agent’s words, only while they are standing in. |
| Anthropic | The AI model behind Scouq’s own website chat. | What you type in the chat. |
| OpenRouter, and the AI model providers it routes requests to | Reads and writes the front office’s emails, texts and chats, summarizes conversations, and researches public business websites. | Message content, transcripts, contact details, and the client’s business information, as each task needs. |
| TypeSafe | Decision support: helps the agent choose which of the client’s approved answers or next steps to use, and reviews finished conversations against a quality checklist. | Short excerpts of conversations and the client’s approved answers. Not names, email addresses, or phone numbers. |
| Amazon Web Services (Amazon SES) | Sends and receives the front office’s email on a client’s behalf. | Email addresses, names, and email content. |
| Resend | Sends system email: confirmations, reminders, and sign-in links. | Email addresses, names, and the content of the email. |
| Twilio | Sends phone verification codes. | The phone number being verified. |
| Calendar connections that book meetings, Google Meet video calls, and Scouq’s own email. | Meeting times, attendee names and emails, and email content. | |
| Stripe | Scouq’s billing. | Billing details the client enters on Stripe’s page, and payment status. Stripe’s privacy policy applies to what it collects. |
| Vercel | Hosting and web analytics. | What is sent to the site, and page views. |
| Inngest | Schedules and retries background jobs, such as sending a reminder at the right minute. | Identifiers and the details a job needs to run. |
| Our database host | Stores our data. | Everything described in this policy that the service stores. |
Tools a client connects. A client’s own CRM, calendar, inbox, task tools and webhook addresses receive the conversation details the client chooses to send them, under that client’s own agreements with those companies. Scouq uses HubSpot and Asana for its own sales and setup tasks.
Your choices and rights
- People who contacted a client’s business. The business decides what happens to your information, so ask the business to show you, correct, or delete it. If you email us instead, we will pass your request to the business or help it respond. We act on stop requests ourselves, right away.
- Visitors, prospects, and clients. Email hello@scouq.com to see, correct, or delete your information, or to stop us contacting you.
- Where you live. Depending on your state, you may have further rights, such as knowing what we hold, correcting or deleting it, and opting out of the sale or sharing of personal information. We do not sell personal information or share it for advertising across sites. We do not treat you differently for using these rights.
We check that a request comes from you before we act on it, and we answer within the time the law requires, generally 45 days. If you disagree with an answer, reply and say so, and we will look again. Some records, such as consent records and do-not-contact entries, we keep because the law or your own request requires it.
Security
We send data over encrypted connections, keep each client’s data separate from other clients’, encrypt stored credentials such as integration tokens, and limit who can reach the data. If a security incident affects a client’s data, we tell that client within 48 hours of confirming it. No system is perfectly secure, and we cannot promise it is.
Children
Scouq’s service is meant for businesses and is not directed to children under 16. We do not knowingly collect their information.
Changes
If we change this policy, we will update the date at the top of this page, and we will email clients about changes that matter.
Contact
Questions about this policy, or a request about your information: hello@scouq.com.
Business mailing address: 6339 Charlotte Pike PMB 2042, Nashville, TN 37209.