Consent on record
A lead books only after agreeing to the call and the recording. We save the exact words, the time, and the details, and the record cannot be edited.
The detailsHow Scouq keeps your customers safe.
Consent, recording, calling hours, payments, and data, in plain words.
What we commit to
Stop means stop
Say stop on the call, or press the button in the email, and the calls end for good. The list is checked before every dial.
The detailsYour Stripe, your money
Leads pay on a Stripe page, into your own Stripe account. Scouq never sees a card number, and takes no cut.
The details
Consent comes first.
Scouq’s agent does not call anyone who has not agreed on the booking page.
- Agreement before the callThe consent wording sits beside the booking button, and pressing the button counts as agreeing to it. If a page uses a tick box instead, the box must be ticked. Without agreement, the booking does not go through.
- The words are savedWe keep the exact wording they agreed to, the time, their phone number and email, and their IP address and browser details.
- The record cannot be editedOnce a consent record is saved, it cannot be changed.
- Nothing is left outA page whose wording leaves out the AI voice or the recording cannot take bookings.
I agree Acme Consulting may call me at this number, including with an AI voice, about my request. Calls are recorded. This is not required to buy.
The standard wording, shown with a sample business name.
Every call says who is calling.
Each call opens with the same plain facts.
- Who is callingThe agent gives its name and the business it is calling for.
- That it is an AIIt says it is an AI assistant, and it never lets the lead believe it is a person.
- That the call is recordedIt says so up front, says the recording is shared with the business’s service providers, and tells the lead they can ask it to stop at any time.
Calls go out in legal hours.
A call is placed only when calling is allowed where the lead is.
8 a.m. to 9 p.m.
No calls before 8 a.m. or after 9 p.m. in the lead's local time.
- Stricter state rulesWhere a state sets tighter hours, we follow them. We check the state the lead gave and the state of their phone number.
- A daily limitNo more than three calls to one number in 24 hours.
- No pile-upsA call nobody answers gets one retry. A call that reaches voicemail is not dialed again.
Stop means stop.
Anyone can end the calls, at any time.
- On the callSay stop. The agent ends the call and adds the number and email to that business's do-not-call list right away.
- From the booking emailEvery confirmation has a Stop all calls button. It also cancels any call still booked.
- By emailWrite to hello@scouq.com and we add the number by hand.
- Checked every timeThe list is checked when someone books, before every dial, and before every follow-up email.
Payments go to your Stripe.
Card details never pass through Scouq.
- Stripe's page, not oursThe lead enters card or bank details on a Stripe page. Scouq never sees or stores them.
- Never by voiceThe agent never asks for a card number, a password, or a one-time code on the call. If a lead starts reading numbers out, it stops them and points to the link.
- Your accountPayments are made on your own Stripe account, so your customers pay you.
Your data stays yours.
Careful handling of what we store.
90 days
Call recordings are deleted after 90 days.
2 years
Transcripts are erased after two years.
15 min
A sign-in link works once and expires after 15 minutes.
- Secrets are encryptedSecrets for the systems you connect are encrypted with AES-256 before they are stored.
- Each business is separateEach business's data is kept apart, and requests for it are limited to that business.
- Signed messagesSales sent to your systems by webhook are signed, so you can check they came from Scouq. The links we email are signed too.
Report an issue.
If you find a security problem, email us and say what you saw and where. Please leave out passwords and card numbers. A person replies.
hello@scouq.com