The recording
Play the call in your dashboard. If a call has no recording, the page says so.
Transcript review
Read every call word for word.
Every call has a recording, a full transcript, and a short summary. Check any call in a minute.
How it works
Three steps, start to finish.
Step 1: Open the call
Every call is on your Calls list, newest first.
Step 2: Play it or read it
Listen to the recording, or read the transcript turn by turn.
Step 3: Check the record
The summary, the outcome, the score, and the six checks sit on the same page.
What you get
Everything it does for you.
The full transcript
Every turn, from the opening line to the end.
A short summary
What the lead wanted, what the agent offered, and how it ended.
The result beside it
The sales score, the sale and how the call ended, on the same page.
Linked from every sale
The note for each sale includes a link to the transcript.
The script behind the call
Each call shows which version of your script ran, and which test it was part of.
Why it matters
You can only fix what you can read.
A sales manager hears a few calls. With a transcript for every one, you can check any call and see where a sale was won or lost.
100x
The odds of contacting a lead were 100 times higher when it was called within five minutes than when it was called after 30 minutes.
Lead Response Management Study (Oldroyd, MIT, with InsideSales), 2007
28%
Sales reps spend about 28% of their week actually selling.
Salesforce, State of Sales, fifth edition, 2022
Related
Works with the rest of Scouq.
Questions
Good questions.
Can I hear the call?
Yes. Each call with a recording has a player on its page.
Can I see which script a call used?
Yes. Each call shows its script version and any test it was part of.
Does the lead know the call is recorded?
Yes. The agent says so at the start of every call.
How do transcripts help me sell more?
You can read how leads react, find the moment a sale slipped, and then test a change. You approve every change.