Terms of use

Using the site

We work to keep the information on this site accurate, but it is general information. Examples, sample calls and case studies show how the service works and are not promises about what a particular business will get. Anyone who buys Scouq’s service accepts a client services agreement, which sets the fees and the terms of the service.

A call you book on this site is a phone call with a person on Scouq’s team. It shows you how the service would work for you. It is not a quote, and any purchase is governed by the client services agreement.

Talking with an AI agent

These points apply when you chat with or call Scouq’s own assistant, and when you call, email, text or chat with a business whose front office Scouq runs.

• You may be talking with an AI agent, including one with an AI-generated voice. Every call and text says early on that it is an AI, and it never claims to be a person. Every call starts with a recording notice, and calls are recorded.
• Where a page asks for your consent, you agree to the words shown beside the button or box, and only those. On Scouq’s own booking page the button covers email about your request, and calls and texts each have their own optional box. Consent is not a condition of buying anything.
• You can tell the agent to stop at any time, reply STOP to a text, or use the link in your confirmation email to cancel, reschedule, or stop all calls.
• Give only a phone number or email that is yours or that you are allowed to use, and only real details about yourself.
• You must be at least 18 to book a call or talk with an agent.

Texts from Scouq are governed by our Text Messaging Terms at scouq.com/sms-terms. Reply STOP to opt out or HELP for help. Message frequency varies; msg & data rates may apply.

What the AI can and can’t be relied on for

The agent is an AI. It can misunderstand you, get a detail wrong, or leave something out. It does not give legal, financial, tax, medical, or other professional advice, and you should not rely on what it says for those things.

If something the agent says differs from the business’s written terms, prices, or policies, the written version controls. The agent cannot agree to a contract, a price, or a change to one on the business’s behalf.

The business is responsible for what it offers

When Scouq runs a business’s front office, the agent answers on that business’s behalf, using the information the business approved. The business is responsible for its services, prices, policies, promises, and for following the laws that apply to its business and its contact with you.

Scouq provides the service to the business. Scouq is not a party to any agreement between a business and its customers, and does not guarantee any business’s products or services.

If you buy Scouq

Your plan, included volume, renewal and cancellation terms are presented before you authorize billing. Your client agreement and accepted billing terms govern your purchase. Existing signed client agreements remain in effect.

Acceptable use

For everyone

• Do not submit false information, or a phone number or email that is not yours to use.
• Do not disrupt the site or the service, try to get in without authorization, or look for or use weaknesses in either.
• Do not use an agent to harass, threaten, or abuse anyone, and do not copy the site’s content or scrape it.

For businesses that use Scouq

• Contact only people who asked. Scouq follows up only with people who contacted your business or agreed to be contacted. Do not ask Scouq to call, text or email a purchased or scraped list, and do not hide, pre-check, or get consent by deception.
• No marketing texts without permission. Texts answer and follow up on someone’s own request. Do not use Scouq to send marketing texts to people who have not agreed to receive them.
• No licensed advice. Do not have an agent give legal, medical, financial, or other advice that the law says only a licensed person may give.
• No income or earnings claims, and no guarantees of results. Do not have an agent promise what a customer will earn, save, or achieve. No medical treatment claims.
• No deception. No false or unsupported claims, no invented statistics, testimonials, or scarcity, and no offers you cannot fulfill.
• Keep the safeguards on. Do not try to make an agent deny it is an AI, skip the recording notice, ignore a stop request, or ask anyone for card numbers, passwords, or one-time codes.
• No impersonation. Do not use Scouq to imitate or pretend to be a real person, including their voice.
• Do not target children, or use Scouq for anything unlawful.

We may refuse to take a front office live, pause a number or inbox, block calls or messages, or suspend or end service when we believe these rules are being broken, and immediately for serious or unlawful use.

Other companies’ services

Scouq works with other companies, such as Stripe for billing and Google for calendars and video calls. Their own terms apply to what they provide. Links from this site to other sites are not ours, and we are not responsible for them.

Intellectual property

The content, design, and branding of this site belong to Scouq. You may not copy or reuse them without permission, except as the law allows. A client’s own content, answers, and data belong to the client, as the client services agreement explains.

No guarantee, and the site “as is”

Nothing on this site or in a conversation is a guarantee of leads, sales, revenue, or profit. The site and the service are provided “as is” and “as available.” Calls and messages can be delayed or missed because of phone carriers, email providers, or outages outside our control.

Limitation of liability

To the fullest extent the law allows, Scouq is not liable for indirect, incidental, special, or consequential damages, or for lost profits, arising from your use of the site or the service. For anyone who is not a client, Scouq’s total liability for all claims is limited to $100. Nothing in these Terms limits liability that the law does not allow to be limited. For clients, the limit in the client services agreement applies.

Governing law

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-law rules. Any claim arising from these Terms, the site, or the service must be brought in the state or federal courts located in Davidson County, Tennessee, and you and Scouq consent to those courts’ jurisdiction.

Changes

We may update these Terms. When we do, we will change the date at the top of this page. Your use of the site or the service after an update means you accept the updated Terms.

General

• These Terms, with the privacy policy and any agreement you accept with Scouq, are the whole agreement about their subject.
• If any part of these Terms cannot be enforced, the rest stays in effect.
• If we do not enforce a part of these Terms, we have not waived our right to enforce it later.
• You may not transfer your rights under these Terms. We may transfer ours, for example if Scouq is sold or reorganized.

Contact

Questions about these Terms: hello@scouq.com.
Business mailing address: 6339 Charlotte Pike PMB 2042, Nashville, TN 37209.