Your order details (offer, price, and payment schedule) are shown at checkout and in your receipt.

Scouq Services Agreement

Draft for attorney review. Not legal advice. Do not send to a client until reviewed.

This document is a working draft written to match Scouq's current offers and sales rules. It has not been reviewed by an attorney and should not be used with a real client until it has been.

1. Parties

This agreement is between Scouq ("Scouq," "we," "us") and the client named in the Order Summary above ("Client," "you"). Scouq is the provider. Client is the party purchasing services.

2. The Offers

Scouq sells three kinds of engagement. This agreement applies to whichever one is named in the Order Summary above.

Built. The complete lead-to-signed-job system, built by Scouq for Client, as scoped in Section 3.1.
Focused Project. A done-for-you project: on the discovery call, Scouq and Client agree on the one thing Client's business needs most, and Scouq builds it, as scoped and priced on the Order Summary.
Managed. An ongoing monthly service offered to Built clients after launch, covering monitoring, fresh ad creative, testing, reporting, and improvements, as described in Section 3.3.

3. Scope and Deliverables

3.1 Built

Built includes:

Advertising: setup and creative for the agreed ad channel(s), aimed at the customers and areas Client actually serves.
Website: a new site or landing pages, or scoped improvements to Client's existing site, built to turn visitors into inquiries.
Instant quote tool: a configured version of Scouq's quoting tool, using Client's own pricing and options, clearly labeled as an estimate rather than a binding quote.
Automatic follow-up: automations that respond to new inquiries, remind about scheduled appointments, and follow up on outstanding quotes.
Tracking: analytics and a dashboard showing the path from visit to inquiry to appointment to signed job.
Sales video: a script and one recorded, edited video used in the funnel.
AI operations plan: an interview with Client plus a written report on where automation or AI can save Client's team time, prioritized by effort and impact.
CRM setup: connecting leads into Client's existing CRM, or configuring a new one, with pipeline stages and automations.
Handoff: documentation, training calls, and 30 days of support after launch (Section 6).

The exact page counts, campaign counts, creative counts, and revision rounds included are fixed in writing for Client's specific build before work starts, and are attached to or referenced by this agreement.

3.2 Focused Project

A Focused Project is done for Client, not by Client. On the discovery call, Scouq and Client agree on the one project that matters most for Client's business right now. That scope is written into the Order Summary before work starts, and only what's named there is included; everything else in Section 3.1 is out of scope unless purchased separately.

Credit toward Built. If Client purchases a Focused Project and upgrades to Built within 60 days of that purchase, the amount already paid is credited toward the Built price.

3.3 Managed

Managed is offered only after a Built system has launched and is working. It is not available on its own and is not sold during the initial sales call. Managed includes:

Monitoring and fixing follow-up sequences and automations.
A fresh batch of ad creative each month.
A/B testing of ad and page copy.
A monthly written report on funnel performance.
One additional improvement to the system per month.
Management of the agreed advertising channel(s).

4. What Is Not Included

The following are excluded from every offer unless a separate written agreement adds them:

Advertising spend of any kind. Client pays ad platforms directly.
Software and subscription costs (CRM, hosting, tools, etc.). Client pays these directly and owns the accounts.
Unlimited revisions. Each deliverable includes a fixed number of revision rounds, set in writing before work starts.
Commercial-project work, insurance-claim workflows, or storm-response workflows, unless separately scoped in writing.
Any guarantee of a number of leads, customers, jobs, or amount of revenue.
Legal, tax, or accounting advice. Any business document templates provided are templates only and must be reviewed by Client's own attorney or accountant before use.
Work outside the scope fixed in writing for Client's specific engagement. New requests outside that scope are quoted separately.

5. Client Responsibilities

Client agrees to:

Complete the intake questionnaire and provide accurate information about pricing, capacity, service area, and other details Scouq cannot find publicly.
Grant Scouq timely access to accounts needed for the work (for example: domain registrar, hosting, existing website, CRM, ad accounts, analytics, and business profile listings).
Provide brand assets Scouq requests (logo, photos, license numbers, pricing) in a usable format.
Respond to requests for approval, feedback, or missing information within a reasonable time, generally within 5 business days unless otherwise agreed.
Attend scheduled calls (kickoff, review, training) or reschedule with reasonable notice.
Review and confirm facts used in marketing materials (license numbers, service claims, pricing, disclaimers) before they go live, since Scouq relies on Client to confirm what can be truthfully claimed.

6. Timeline

The target timeline for a Built engagement is 30 to 45 days from the date intake is complete and all requested access is granted. That date, not the date this agreement is signed, starts the clock referenced in Section 9's guarantee.

Client-caused delay. If Client is late providing access, assets, approvals, or requested information, the timeline moves back by the length of that delay. Scouq is not responsible for missed dates caused by Client's delay in providing what Section 5 requires.

7. Payment Terms

Scouq presents payment options in this order. Client may choose any option Scouq offers for their engagement type.

Pay in full: $12,000, by bank transfer (ACH) or card, for Built. This is the standard price and is presented first. Bank transfer is presented before card; Scouq does not add a surcharge for paying by card.
Two payments totaling $12,500 for Built: half at signing, half at launch. Bank transfer only.
Three payments totaling $13,000 for Built: at signing, at the project midpoint, and at launch. Regardless of schedule, every payment is due no later than launch day; Scouq does not offer payment plans beyond three installments. Bank transfer only.
Focused Project: $2,500 to $4,000, priced per client, due at signing (bank or card).
Managed, monthly: $2,500 per month, 3-month minimum term, billed monthly (bank or card).
Managed, yearly: $25,500 per year, paid upfront (bank or card). This is 15% off the standard rate of 12 monthly payments ($30,000 per year) and saves $4,500 against paying monthly for a full year.

Switch credit (monthly Managed to yearly Managed). A Client on monthly Managed who switches to yearly Managed within 30 days of their Managed start date has their first monthly payment ($2,500) credited toward the annual price, so the amount then due is $23,000. The annual term starts on the date of the switch, not the original Managed start date. This credit is not available once more than 30 days have passed since the Managed start date.

The first payment is due before work begins. Payments are collected by the method stated on the Order Summary.

7.1 Missed Payment

If a scheduled payment is not received when due, Scouq pauses all work on Client's engagement until the payment is received. A pause does not change the total amount owed or extend the guarantee in Section 9; the clock in Section 9 is based on intake and access, not on payment timing, but Scouq is not obligated to continue building while a payment is outstanding.

8. Guarantee

Scouq makes the following commitments for Built engagements. No approval step or discretionary review applies to these; they are automatic.

"Live on time, or we keep working at no cost until it is." The clock starts when intake is complete and Scouq has all access requested under Section 5. If the agreed launch date passes without the system live, Scouq continues work at no additional charge until it is.
"If the forms, quote tool, or lead routing aren't working at launch, we fix them at no cost." This covers defects in the delivered scope; it does not cover new features or scope not included in the engagement.

9. Right to Cancel (7-Day Change-of-Mind Refund)

Client may cancel this agreement for a full refund of amounts paid, for any reason, until the earlier of: (a) 7 days after signing this agreement, or (b) the date Scouq begins build work on Client's engagement. Once either of those has occurred, this refund right ends and the payment terms in Section 7 apply going forward. To cancel under this section, Client must notify Scouq in writing before the window closes.

10. Ownership and Handoff

Every account, asset, and piece of content created under this agreement is owned by Client. This includes (without limitation) the website and domain, advertising accounts, the CRM and customer records, analytics and tracking accounts, and every photo, video, and ad Scouq produces for Client. Accounts are opened in Client's name from the start wherever possible; where Scouq must set up an account on Client's behalf, Scouq will transfer or add Client as owner/administrator at handoff. Advertising spend and software subscriptions are billed directly to Client and are never billed through or held by Scouq. If the parties stop working together for any reason, Client keeps everything described in this section.

11. Confidentiality

Each party agrees to keep the other party's non-public business information (including pricing, financials, customer data, and business processes shared during this engagement) confidential, and to use it only to perform this agreement. This obligation continues after the engagement ends and does not apply to information that becomes public through no fault of the receiving party.

12. No Guarantee of Results

Scouq guarantees what it controls: what gets built, the agreed timeline (subject to Section 6), and that the delivered system works as scoped at launch (Section 8). Scouq does not guarantee a number of leads, customers, signed jobs, or amount of revenue. Results depend on factors outside Scouq's control, including Client's market, advertising budget, pricing, reputation, and how quickly Client's team follows up with leads. No statement made on a sales call, in marketing materials, or elsewhere overrides this section unless it is added to this agreement in writing.

13. Limitation of Liability

To the maximum extent permitted by law, Scouq's total liability to Client arising out of or related to this agreement, however framed, is capped at the total fees actually paid by Client to Scouq under this agreement. Neither party is liable to the other for indirect, incidental, special, or consequential damages, including lost profits or lost business opportunities, even if advised such damages were possible.

14. Managed Term, Renewal, and Cancellation

Managed has a minimum term of 3 months from its start date. After the minimum term, Managed continues month to month until either party cancels with 30 days' written notice. Annual prepayment ($25,500 per year, or the switch-credit amount described in Section 7 if applicable) is non-refundable except as required by law, but does not extend the minimum term obligation described above. Section 7.1 (missed payment pauses work) applies to Managed the same as it applies to Built.

15. Independent Contractor

Scouq performs services under this agreement as an independent contractor, not as Client's employee, agent, partner, or joint venturer. Nothing in this agreement creates an employment relationship, and Scouq is responsible for its own taxes, insurance, and business expenses.

16. General Provisions

Governing law. This agreement is governed by the laws of the State of [State], without regard to conflict-of-law principles.
Entire agreement. This agreement, together with the Order Summary and any written scope document referenced in Section 3.1, is the entire agreement between the parties on this subject and supersedes prior discussions or proposals.
Amendment. Changes to this agreement must be in writing and signed or electronically accepted by both parties.
Assignment. Client may not assign this agreement without Scouq's written consent. Scouq may assign this agreement in connection with a sale or reorganization of its business.
Severability. If any provision of this agreement is found unenforceable, the rest of the agreement remains in effect.
Notices. Notices under this agreement are sent to the contact emails listed on the Order Summary.

17. Force Majeure

Neither party is responsible for delay or failure to perform caused by events outside its reasonable control (for example, natural disaster, outage of a third-party platform Scouq does not control, or other event of similar scale). The timeline in Section 6 is extended by the length of the disruption.

18. Acceptance

By checking the acceptance box at checkout, the person completing checkout represents that they are authorized to bind Client to this agreement, and Client agrees to be bound by all terms above and by the Order Summary at the top of this document. An electronic acceptance has the same effect as a handwritten signature.